CellTrak Blog

8 Performance Metrics Home Care Agency CFOs Should Already Be Measuring

[fa icon="calendar'] Apr 20, 2017 10:00:00 AM / posted in Cost Reduction, Productivity

When you’re managing care and service delivery, there are endless metrics you could evaluate to optimize care. From tracking the number of visits a care provider makes daily to the percentage of visits that start and end on time, it’s tough to know where to focus your attention.

It’s a critical decision nonetheless. If you select the wrong metrics, you risk chasing improvements that would only minimally benefit your organization. But monitoring too many at one time can overwhelm your staff.

By focusing on the right key performance indicators (KPIs), you can improve your agency’s service quality and outcomes for your clients, your own agency, and your payers. So, how do you determine what those KPIs are?


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What Is Electronic Visit Verification?

[fa icon="calendar'] Apr 13, 2017 9:00:00 AM / posted in Electronic Visit Verification, Compliance

The 21st Century Cures Act, which was signed into law in December 2016, is poised to change the way home health agencies deliver services. Notably, the act sets new mandates for states to establish policies for Electronic Visit Verification (EVV) of Medicaid-funded home care.

While some agencies may see this requirement as an obstacle, many others view it as an opportunity.

With the deadline for states to implement EVV requirements less than two years away, how can selecting the right EVV solution today help your agency increase operational efficiency and improve service delivery tomorrow? 


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How to Go Paperless With Your Home Care Agency Without Losing Your Mind

[fa icon="calendar'] Mar 30, 2017 10:30:48 AM / posted in Productivity


As more and more of our personal life becomes digitized, it’s no surprise that businesses – including home care and home hospice agencies – are closely following suit. Paper-based inefficiencies waste time and money; implementing paperless clinical documentation is an effective way to improve patient care.

But before you say goodbye to paper for good, understand what going paperless means to your processes and procedures and be prepared to help your staff make the transition.


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3 Hospice Agencies Setting Powerful Examples of Compassionate Care

[fa icon="calendar'] Mar 23, 2017 2:52:54 PM / posted in Care

As hospice agency management teams face the daunting challenges of falling Medicare and Medicaid reimbursements, rising labor costs, and an uncertain regulatory environment, it’s important to remember who’s at the center of it all: the patient. The need for high quality, empathetic, compassionate end-of-life care is stronger today than ever.


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PCRD Begins April 1 in Florida: Are Agencies Ready?

[fa icon="calendar'] Mar 16, 2017 10:40:25 AM / posted in Compliance

April 1, 2017, is rapidly approaching, which means home health agencies in Florida are gearing up to implement the new CMS mandate for Pre-Claim Review Demonstration (PCRD). If you’re like most agencies, you’re probably nervous about how this change will impact your organization and how to ensure a smooth transition for everyone involved.


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Patient Communication Tips for Home Care Providers

[fa icon="calendar'] Feb 23, 2017 10:00:00 AM / posted in Communication, Care

Every time you visit your clients, you build important physical and emotional connections with them. Now it's time to strengthen those connections by optimizing your communication skills, so you can effectively convey vital information and instructions.


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Here’s How to Shine on Your Next CMS Survey

[fa icon="calendar'] Feb 16, 2017 9:00:00 AM / posted in Compliance

Every home health agency and hospice agency that receives reimbursement from Medicare and Medicaid understands the anguish a CMS survey can cause. There’s a lot on the line; if you can’t prove you meet each of your Conditions of Participation (CoPs), you risk losing CMS certification altogether.

Fortunately, with the right strategy in place, you can not only survive the survey process, you can come out shining.


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Remote Worker Safety: 14 Tips to Protect Your Home Care Providers

[fa icon="calendar'] Feb 9, 2017 9:00:00 AM / posted in Mobile Solution, Productivity

Have you ever contemplated the risks your remote workers face when they provide home health services? In 2010, the health care and social assistance industry reported 653,900 cases of injuries and illnesses — more than any other private industry sector reported. Can your employees avoid being the next case?


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10 Myths Surrounding the Home Health Value-Based Purchasing Model

[fa icon="calendar'] Jan 26, 2017 9:00:00 AM / posted in Cost Reduction, Compliance

The Home Health Value-Based Purchasing (HHVBP) model launched as a pilot program in nine states on Jan. 1, 2016. The model, which ties payment to performance, represents a major shift in payment structure for home health agencies.


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New Home Health Conditions of Participation Rule: Are You Ready?

[fa icon="calendar'] Jan 19, 2017 2:33:28 PM / posted in Compliance

The newly updated Home Health Conditions of Participation (CoPs) rule, effective July 13, 2017, aims to strengthen patients’ rights, facilitate communication among caregivers, and improve the quality of home health services. How will these revisions affect the way your home care agency communicates and delivers services?


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