When you’re managing care and service delivery, there are endless metrics you could evaluate to optimize care. From tracking the number of visits a care provider makes daily to the percentage of visits that start and end on time, it’s tough to know where to focus your attention.
It’s a critical decision nonetheless. If you select the wrong metrics, you risk chasing improvements that would only minimally benefit your organization. But monitoring too many at one time can overwhelm your staff.
By focusing on the right key performance indicators (KPIs), you can improve your agency’s service quality and outcomes for your clients, your own agency, and your payers. So, how do you determine what those KPIs are?