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With CellTrak’s IVR you can accurately capture time-in and time-out data for scheduled and unscheduled visits in a cost effective manner. Using landline phones for electronic visit verification also helps you reduce missed and late visits, and improves care plan compliance.
Optimization of performance over time is possible due to the real-time feed of IVR data to the CellTrak Operations Team Portal. This allows your operations team to better manage care delivery in real time by knowing where each caregiver is in relation to the scheduler. Workflow automation improves business processes, and data is readily available to respond to wage and hour audits or other requests for information.