US: (877) 240-0467
CA: (888) 624-0014
UK: (020) 7411 9166

Care Delivery Support Services

Achieve results quickly and sustainably

We provide extensive services and support to help our customers implement and use CellTrak. 

Working closely together, we define the workflows and strategies that enable agencies to optimize the way they deliver care and manage their operations. 

With our expert services and industry-leading software, the complete CellTrak Care Delivery Management solution delivers measurable results – quickly and sustainably.

Unique expertise in care delivery management

Unique expertise in care delivery management

Our Customer Success team partners with every customer to implement CellTrak, optimize workflows, adopt best practices, and train users – ensuring a smooth rollout and long-term success.

For every implementation, our goal is fast-track adoption for caregivers and operations staff. We help our agency customers quickly become more productive and efficient by providing:

  • Dedicated CellTrak Solution Integration Manager to lead the implementation process
  • Mobile care delivery management best practices
  • Customized training options, plus unlimited access to a library of training videos
  • Documented field and office workflow analysis and recommended improvements
  • Mileage and travel policy templates
  • Established parameters for real-time alerts
  • Device and data plan education and recommendations
  • Device management best practice guidelines, including support for BYOD
Continuous support accelerates the ongoing success of our agency customers. We meticulously ensure every customer’s operating and management teams understand how to harness the data and unlock the insights CellTrak delivers.

  • Dedicated CellTrak Account Manager to help agencies understand how to manage reports, conduct optimization analysis, and establish key performance indicators to improve results over time
  • Unlimited access to a library of training videos and utilization reports to monitor adoptions and facilitate coaching
  • Assistance providing updates to management and preparing for audits
  • 24/7 support available via telephone and email

We alleviate pressure on stretched-thin IT departments with fully outsourced mobile device management services. Our experts provide prompt, reliable support for users and nuanced, actionable guidance to operations and management teams, ensuring everyone in an agency has the tools necessary for success.

  • Creation of mobile device policies that incorporate best practices for all devices and scenarios, including agency-supplied devices and Bring Your Own Device (BYOD) plans
  • Consultation on device selection
  • Initial and ongoing setup of caregiver-supplied devices, including installation of mobile device management software and CellTrak mobile applications
  • End-user device support, including password control and processing device replacements

We help agencies minimize their initial investment in mobile devices, as well as the ongoing cost for the data plans associated with those devices. (This service is currently only available in the United States.)

  • Reliable network of suppliers
  • Volume discounts achieved by aggregating purchases across agencies

"The implementation process has been very smooth and CellTrak does a great job with training and timelines. Also having the same project manager is a great asset.

- Cindy Bell, Executive Director, Star Home Health Services

Ready to learn more?

Talk with a representative about how CellTrak’s Care Delivery Management solution can integrate with your agency or network.

Contact us