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CellTrak Services

Care Delivery Support Services

CellTrak provides extensive services and support to help our agency and payer/funder partners optimize the way they deliver care and manage their operations. We work closely together to define appropriate long-term optimization strategies that allow our customers to attain maximum value over time.

From technology to process to people, CellTrak’s mission is to ensure our customers succeed.

Care Delivery Support Services

Boost Productivity
Boost
Productivity
Enhance Communication
Enhance
Communication
Increase Compliance
Increase
Compliance
Reduce Cost
Reduce
Cost
Improve Care
Improve
Care

Implementation Services

Implementation Services

For every implementation, fast-track adoption for caregivers and operations staff is our goal. We strive to help our agency customers quickly become more productive and efficient by providing these resources:

  • Dedicated CellTrak Solution Integration Manager to lead the implementation process
  • Mobile care delivery management best practices
  • Customized training options, plus unlimited access to a library of training videos
  • Documented field and office workflow analysis and recommended improvements
  • Mileage and travel policy templates
  • Established parameters for real-time alerts
  • Device and data plan education and recommendations
  • Device management best practice guidelines, including support for BYOD

Technical Support Services

Technical Support Services

CellTrak provides continuous support to accelerate the ongoing success of our agency customers. We make sure every customer’s operating and management teams understand how to harness the data and unlock the insights CellTrak delivers.

  • Dedicated CellTrak Account Manager ensures agencies know how to manage reports, conduct optimization analysis, and establish key performance indicators to improve results over time
  • Unlimited access to a library of training videos and utilization reports to monitor adoptions and facilitate coaching
  • Assistance providing updates to management and preparing for audits
  • 24/7 support available via telephone and email

“The implementation process has been very smooth and CellTrak does a great job with training and timelines. Also having the same project manager is a great asset.”

- Cindy Bell, Executive Director, Star Home Health Services

 

Mobile Device Management Services

Mobile Device Management Services

CellTrak alleviates pressure on stretched-thin IT departments with fully outsourced mobile device management services. Our experts provide prompt, reliable support for users and nuanced, actionable guidance to operations and management teams, ensuring everyone in an agency has the tools necessary for success.

  • Creation of mobile device policies that incorporate best practices for all devices and scenarios, including agency-supplied devices and Bring Your Own Device (BYOD) plans
  • Consultation on device selection
  • Initial and ongoing setup of caregiver-supplied devices, including installation of mobile device management software and CellTrak mobile apps
  • End-user device support, including password control and processing device replacements
Device and Data Procurment Services

Device and Data Procurement Services

CellTrak helps agencies minimize the initial investment in mobile devices and the ongoing cost for the data plans associated with those devices. This service is currently only available in the United States.

  • Reliable network of suppliers
  • Volume discounts achieved by aggregating purchases across agencies

 

"I believe CellTrak has some of the best customer service I have ever seen."

- Traci Markowsky, IT Administrator, Hospice of Siouxland

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Talk with a representative about how CellTrak's Care Delivery Management Solution can integrate with your agency or network.

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