• Dedicated CellTrak Account Manager to help agencies understand how to manage reports, conduct optimization analysis, and establish key performance indicators to improve results over time
• Unlimited access to a library of training videos and utilization reports to monitor adoptions and facilitate coaching
• Assistance providing updates to management and preparing for audits
• 24/7 support available via telephone and email

We alleviate pressure on stretched-thin IT departments with fully outsourced mobile device management services. Our experts provide prompt, reliable support for users and nuanced, actionable guidance to operations and management teams, ensuring everyone in an agency has the tools necessary for success.

• Creation of mobile device policies that incorporate best practices for all devices and scenarios, including agency-supplied devices and Bring Your Own Device (BYOD) plans
• Consultation on device selection
• Initial and ongoing setup of caregiver-supplied devices, including installation of mobile device management software and CellTrak mobile applications
• End-user device support, including password control and processing device replacements

We help agencies minimize their initial investment in mobile devices, as well as the ongoing cost for the data plans associated with those devices. (This service is currently only available in the United States.)

• Reliable network of suppliers
• Volume discounts achieved by aggregating purchases across agencies