• Dedicated CellTrak Account Manager to help agencies understand how to manage reports, conduct optimization analysis, and establish key performance indicators to improve results over time
• Unlimited access to a library of training videos and utilization reports to monitor adoptions and facilitate coaching
• Assistance providing updates to management and preparing for audits
• 24/7 support available via telephone and email

We alleviate pressure on stretched-thin IT departments with fully outsourced mobile device management services. Our experts provide prompt, reliable support for users and nuanced, actionable guidance to operations and management teams, ensuring everyone in an agency has the tools necessary for success.

• Creation of mobile device policies that incorporate best practices for all devices and scenarios, including agency-supplied devices and Bring Your Own Device (BYOD) plans
• Consultation on device selection
• Initial and ongoing setup of caregiver-supplied devices, including installation of mobile device management software and CellTrak mobile applications
• End-user device support, including password control and processing device replacements

We help agencies minimize their initial investment in mobile devices, as well as the ongoing cost for the data plans associated with those devices. (This service is currently only available in the United States.)

• Reliable network of suppliers
• Volume discounts achieved by aggregating purchases across agencies

CellTrak LearningManager is a structured training solution that gets your field and office staff up and running on CellTrak software quickly and cost-effectively. Our easy-to-access library of high-quality, solution-oriented educational materials and training courses improve your agency's staff productivity, help them feel more connected and satisfied in their jobs, and empower them to deliver the best care possible.

• Comprehensive, user-friendly resources include CellTrak-developed videos, reference guides, and role-specific curriculums that deliver targeted, relevant training to staff.
• Online platform can be accessed by any staff, any time, via any device – whether for new hire onboarding, ongoing training, or a quick refresher whenever needed.
• By eliminating the need for field staff to come into the office for training, agencies reduce mileage expenses and free up caregivers to spend more time with clients.
• Managers can easily monitor individual progress and spot areas where staff need additional help, to ensure staff are educated, informed, and prepared to deliver outstanding care.

To access the CellTrak LearningManager site, click here.

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