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Technical Support Representative

POSITION TITLE: Technical Support Representative

DEPARTMENT: Support and Services / Device Management

LOCATION: Schaumburg, IL 

Reliable candidates should send their resumes to careers@celltrak.com

Join a 42-billion-dollar industry to improve the safety of caregivers, all while saving agencies money. We will all be impacted by care in the home at some point in life. Be part of our team that’s helping to provide better outcomes and better care in the home.

THE ROLE DEFINED:

The Technical Support Representative is responsible for the investigation and resolution of customer inquiries in an expedient and efficient manner. This individual must be a strategic thinker and work well in a team setting. This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:30 am to 6:00 pm. Tier 1 Support representatives are required to provide After Hour coverage 8 weeks out of the year. S/he is responsible for:  

  • Resolution documentation  
  • Root cause analysis reporting  
  • First level support resource  
  • Effectively managing multiple projects in a fast-paced environment  
  • Contributing expertise
  • Following leadership directives  
  • Provision mobile devices (i.e. Receive shipments, inventory documentation internally, program and enroll into Mobile Device Management (MDM) software, communicate with customers, shipping, troubleshooting with issues, etc.)
  • Devices: inventory, disassemble, test, and replace defective parts
  • Additional applicable tasks as instructed by supervisor(s)
  • Must be able to lift up to 50lbs

DESIRED EXPERIENCE AND SKILLS:  

  • Bachelor's Degree or equivalent work experience  
  • Experience with admin-level Microsoft Office tasks  
  • Excellent customer service  
  • Effective oral and written communication skills  
  • Basic understanding of technical concepts  
  • Experience with cell phone technology  
  • Background in health care is preferred
  • Bi-lingual in Spanish and/or French desired  

BEHAVIORAL COMPETENCIES:  

  • Detail-oriented  
  • Self-motivated  
  • Team player  
  • Desire to learn

TO APPLY:

Reliable candidates with excellent communication and interpersonal skills are encouraged to submit their resume and salary requirements to: careers@celltrak.com.
Apply Today

COMPANY PROFILE:

CellTrak is a team of highly focused and passionate healthcare and technology experts who have invested years in solving the problem of delivering health care and related services in homes and community care settings by a distributed workforce. Since its founding and first client use of the solution in 2006 CellTrak has delivered a complete, integrated software-as-a-service solution that facilitates care delivery and real-time field force management; automates data collection; and provides information for business and care optimization to agencies who no longer want to work with self-reported information and paper processes. This includes apps for all types of caregivers that run on the leading mobile devices; portals for efficient, coordinated care delivery by a distributed workforce; interfaces to EHRs and back-office systems; and services to support adoption and optimization. During this period, the team has developed the company name into a brand that is respected, appreciated, and has become the industry standard. CellTrak’s solution solves major problems for the home health care, hospice, and community care segments in the US, Canada, and the UK.