Improving Team Dynamics: Leadership Lessons for Home Health Agencies

Jun 8, 2017 12:27:19 PM / posted in Communication, Retention

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”

So begins the perennial best-selling business book, “The Five Dysfunctions of a Team,” by Patrick Lencioni. It’s a masterpiece of advice for any business leader, but it holds particularly potent words of wisdom for the home health industry.

From the care coordination teams that oversee the delivery of care to the operations teams that manage the business of care, home care agencies succeed or fail based on the strengths of their team dynamics.


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Understanding Overtime Laws and How They Impact Your Home Care Agency

May 25, 2017 10:00:00 AM / posted in Compliance, Productivity

Employees are the single biggest asset most home care agencies have, and managing those employees is one of the biggest challenges agencies face. This not only means keeping employees happy – but also finding ways to manage labor costs. Given that most home care workers are not salaried employees and not exempt, keeping tabs on overtime laws is critical.

It’s important to note that overtime laws frequently treat home care workers as a special category, and eligibility requirements for overtime differ compared to most other industries. The changing regulatory landscape doesn’t help, either, making it extremely difficult for agency management to keep up with developments.

Here’s a breakdown of what home care agency leaders need to know about overtime laws, worker rights, and the current regulatory environment.


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Selecting the Right Type of Electronic Visit Verification for Your Agency

May 19, 2017 9:00:00 AM / posted in Electronic Visit Verification, Compliance

As the cost of health care and personal services continue to escalate and the concern of fraud in the home health industry continues to grow, agencies are under increasing pressure from payers to provide proof that the in-home services they bill were in fact delivered.

A driving factor in this growing demand for Electronic Visit Verification (EVV) is the 21st Century Cures Act – which requires states to establish EVV requirements for Medicaid-funded personal care and home care services.

Agencies naturally are concerned. With budgets already stretched thin, there is worry that meeting the EVV mandate will simply add yet another cost that further eats away at profits. And yet, EVV can bring a level of visibility to the delivery and management of care. This visibility may in turn yield unexpected – and potentially significant – gains in productivity, communication, cost, and care outcomes.


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Can Lean Principles Work for Home Health Agencies?

May 11, 2017 2:39:10 PM / posted in Productivity

Today’s home health agencies are constantly challenged to provide better quality care at lower overall cost. Achieving this goal isn’t easy, and agency leaders often grapple with finding the right balance administratively while maintaining financial margins in the face of shifting reimbursement levels.  

The environment is not unlike the automotive industry in the late 1980s, where U.S. manufacturers struggled to build cars that could compete with Japanese imports on quality and price without sacrificing profitability or productivity.


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8 Performance Metrics Home Care Agency CFOs Should Already Be Measuring

Apr 20, 2017 10:00:00 AM / posted in Cost Reduction, Productivity, Savings

When you’re managing care and service delivery, there are endless metrics you could evaluate to optimize care. From tracking the number of visits a care provider makes daily to the percentage of visits that start and end on time, it’s tough to know where to focus your attention.

It’s a critical decision nonetheless. If you select the wrong metrics, you risk chasing improvements that would only minimally benefit your organization. But monitoring too many at one time can overwhelm your staff.

By focusing on the right key performance indicators (KPIs), you can improve your agency’s service quality and outcomes for your clients, your own agency, and your payers. So, how do you determine what those KPIs are?


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What Is Electronic Visit Verification?

Apr 13, 2017 9:00:00 AM / posted in Electronic Visit Verification, Compliance, EVV

The 21st Century Cures Act, which was signed into law in December 2016, is poised to change the way home health agencies deliver services. Notably, the act sets new mandates for states to establish policies for Electronic Visit Verification (EVV) of Medicaid-funded home care.

While some agencies may see this requirement as an obstacle, many others view it as an opportunity.

With the deadline for states to implement EVV requirements less than two years away, how can selecting the right EVV solution today help your agency increase operational efficiency and improve service delivery tomorrow? 


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How to Go Paperless With Your Home Care Agency Without Losing Your Mind

Mar 30, 2017 10:30:48 AM / posted in Productivity


As more and more of our personal life becomes digitized, it’s no surprise that businesses – including home care and home hospice agencies – are closely following suit. Paper-based inefficiencies waste time and money; implementing paperless clinical documentation is an effective way to improve patient care.

But before you say goodbye to paper for good, understand what going paperless means to your processes and procedures and be prepared to help your staff make the transition.


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3 Hospice Agencies Setting Powerful Examples of Compassionate Care

Mar 23, 2017 2:52:54 PM / posted in Care

As hospice agency management teams face the daunting challenges of falling Medicare and Medicaid reimbursements, rising labor costs, and an uncertain regulatory environment, it’s important to remember who’s at the center of it all: the patient. The need for high quality, empathetic, compassionate end-of-life care is stronger today than ever.


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PCRD Begins April 1 in Florida: Are Agencies Ready?

Mar 16, 2017 10:40:25 AM / posted in Compliance

April 1, 2017, is rapidly approaching, which means home health agencies in Florida are gearing up to implement the new CMS mandate for Pre-Claim Review Demonstration (PCRD). If you’re like most agencies, you’re probably nervous about how this change will impact your organization and how to ensure a smooth transition for everyone involved.


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Patient Communication Tips for Home Care Providers

Feb 23, 2017 10:00:00 AM / posted in Communication, Productivity, Care

Every time you visit your clients, you build important physical and emotional connections with them. Now it's time to strengthen those connections by optimizing your communication skills, so you can effectively convey vital information and instructions.


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