“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”
So begins the perennial best-selling business book, “The Five Dysfunctions of a Team,” by Patrick Lencioni. It’s a masterpiece of advice for any business leader, but it holds particularly potent words of wisdom for the home health industry.
From the care coordination teams that oversee the delivery of care to the operations teams that manage the business of care, home care agencies succeed or fail based on the strengths of their team dynamics.