Open Positions

Customer Support Technical Representative

 

POSITION TITLE:

 Customer Support Technical Representative

REPORTS TO:

 Manager, Global Customer Support

LOCATION:

 Schaumburg, Illinois

COMPANY PROFILE

CellTrak is a team of highly focused and passionate healthcare and technology experts who have invested years solving the problem of delivering health care and related services in homes and community care settings by a distributed workforce. Since its founding and first client use of the solution in 2006 CellTrak has delivered a complete, integrated software-as-a-service solution that facilitates care delivery and real-time field force management; automates data collection; and provides information for business and care optimization to agencies who no longer want to work with self-reported information and paper processes. This includes apps for all types of caregivers that run on the leading mobile devices; portals for efficient, coordinated care delivery by a distributed workforce; interfaces to EHRs and back office systems; and services to support adoption and optimization. During this period, the team has developed the company name into a brand that is respected, appreciated and has become the industry standard. CellTrak’s solution solves major problems for the home health care, hospice and community care segments in the US, Canada and the UK. 

THE ROLE DEFINED:

The Technical Support Representative is responsible for investigation and resolution of customer inquiries in an expedient and efficient manner. This individual must be a strategic thinker and work well in a team setting. This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:30 am to 6:00 pm. Other hours are required. S/he is responsible for:

  • Resolution documentation 
  • Root cause analysis reporting
  • First level support resource
  • Effectively managing multiple projects in a fast-paced environment
  • Contributing expertise
  • Following leadership directives

DESIRED EXPERIENCE AND SKILLS:

  • Bachelor's Degree or equivalent work experience
  • Experience with admin-level Microsoft Office tasks
  • Excellent customer service
  • Effective oral and written communication skills
  • Basic understanding of technical concepts
  • Experience with cell phone technology
  • Background in health care is preferred
  • Experience with Salesforce preferred
  • Bi-lingual in French and/or Spanish desired

BEHAVIORAL COMPETENCIES:

  • Detail-oriented
  • Self-motivated
  • Team player
  • Desire to learn

BENEFITS:

  • Great salary base and compensation plan
  • Stock options
  • Health care plan that includes medical, dental, and vision
  • Paid holidays
  • Paid Time Off
  • On-the-job training

To Apply: Reliable candidate with excellent communication and interpersonal skills are encouraged to submit their resume and salary requirements to: careers@celltrakgps.com

 

Human Resources

CellTrak Technologies, Inc.
1051 Perimeter Drive, Suite 1000
Schaumburg, IL 60173

CellTrak is an equal opportunity employer.