The Critical Performance Metrics Home Care Agencies Must Measure
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For home care agency management teams intent on succeeding in today’s turbulent environment, measuring performance is essential.
And yet, chasing after the wrong metrics may lead to only marginal benefits (if any) to your organization’s health and may waste your valuable resources along the way.
If your goal is to optimize care quality, improve compliance and communication, and achieve cost savings, your metrics need to focus on three areas.