Interactive Voice Response

CellTrak’s IVR allows your staff to use voice and touch‐tone input on their clients’ landline phones to document their time and care plans.

WATCH HOW OUR IVR WORKS
Using IVR at Client - 20190331 Final-1080p
  • Capture actual start and end of scheduled patient visits
  • Caller ID alert matching with mismatch alerts
  • Capture patient service refusal or not seen/not found
  • Document task completion
  • Calculate travel using estimated best route
  • Travel mode adjustments
  • On call adjustments
  • Capture errand miles
  • Secure and HIPPA compliant
  • Multi-language support

A Quick Comparison of IVR to Mobile

  CellTrak IVR CellTrak Mobile
Pre-requisites Patient cell or landline Staff must have a mobile device
EVV method Caller ID match GPS and /or NFC – patient signature optional
Activity types Scheduled patient visits
End of Day/Shift
Scheduled/unscheduled patient visits
Scheduled/unscheduled non-patient visits
End of Day/Shift
Schedule delivery & updates Manual Near real time, several days ahead
Care Documentation Task reporting Task reporting
Forms
Travel Distance to Visit Estimated (best route) Estimated (best route)
On-device Odometer
Travel Time to Visit Estimated (best route)
Time between visits
Estimated (best route)
Time between visits
Errand Miles (in-activity travel distance) Self-reported Self-reported
On-device
Secure Messaging Not Supported Between office and other care team members