Nucleus Independent Living Enables Rapid Response to Care with CellTrak™

Sep 18, 2014 12:56:07 PM

New solution platform enables apps that make data actionable for leading provider of home and community care services

Cambridge, ON and Schaumburg, IL (September 18, 2014) – Nucleus Independent Living a Non-Profit Health Service Provider of Community Support Services, serves the communities of Mississauga, Oakville, South Etobicoke, and 2 Supportive Housing sites in Toronto. Funded by Mississauga Local Health Integration Network and the Ontario Ministry of Health and Long Term Care, Nucleus embraces and has adopted the fundamental concepts of the Independent Living philosophy.

Nucleus was seeking a trusted partner to provide technology that would link resources and real-time alerts while delivering care. The technology needed to allow staff to link back to experts in the office to give rapid response to care issues. The strategy was that the staff in the field would link back to the office to direct them or contact resources to deliver the right care seamlessly with a simple to use mobile application that would work in and out of cellular coverage areas.

Beverley John, CEO/Executive Director, Nucleus Independent Living sat down for a post implementation interview to share her thoughts. “While technologies provide many benefits they can be disruptive in their implementation. Working with the CellTrak team we were able to get up and running with an easy to use solution for the entire Seniors Division care staff. It was important to us to leverage the current investment we have made in technologies that we use and add on new capabilities that would provide actionable data and improved workflow for our care team”.

Home and community care is at the forefront of improving the access to healthcare across the care continuum and continues to be a major focus area for growth in staff and focus across healthcare. Homecare services include both medical and skilled nursing services and personal care services; including bathing, condition management, wellness, nutrition, and transportation services. Home health care can also include other services such as medical equipment and supplies, physical therapy and psychological services.

The new CellTrak solution provided many benefits for Nucleus including but not limited to the following;

  • Fully mobilized workforce
  • Safety for staff
  • Improved quality
  • Late visits better managed
  • No shows are identified and managed immediately
  • Real two-way communication
  • Status change- new info can be shared and received in real time
  • Instant reporting
  • Increase privacy and security
  • Timely documentation
  • Locations and health conditions are kept private and secure
  • Data mining via portal/pulse: trends can be monitored and addressed promptly

Nucleus was keen to use the new Alert Driven Management capabilities of CellTrak. This new feature includes the ability to set operational, clinical and systems alerts that improve quality and risk management for clients and staff. Alert driven workflow improves the agency efficiency in care delivery and preventing errors. Agency offices are sent targeted, actionable alerts via email and text to get real time insight into the performance of any visit. If an agency is dealing with underperformance issues or workforce scheduling challenges, alerts are sent to operations as to why this is happening, finance gets alerts on travel time and mileage optimization while systems receives alerts on device usage, data and security.

“Nucleus Independent Living was our initial project with Goldcare as the EMR system. With the integrated solution the new capabilities enable further enhancements in care delivery and quality that the team at Nucleus implemented very efficiently,” shared Michael K. Wons, President and CEO of CellTrak Technologies, Inc.

CellTrak offers a family of mobile solutions built on the needs and input from the healthcare continuum. With solutions that start with an easy to use mobile device to empower your workforce to dynamically manage care delivery, care planning/coordination, and care team collaboration. CellTrak includes portal applications that provide real-time visibility and action for your entire care team. Importantly, CellTrak enables any size agency a custom fit solution to allow more time spent on care and less on paperwork and redundant work. Together, CellTrak and leading Homecare providers across the globe partner to provide safety and better care for those in need.

About Nucleus Independent Living

At a time when healthcare is increasingly moving towards home-based models of care, Nucleus Independent Living based in Oakville ON, is rapidly establishing itself as a respected leader in delivering innovative solutions that encourage and support independence for high-risk seniors and those living with physical disabilities. The need for advancing options for independent living has never been greater. An aging population, an increase in complex health conditions and limited human and financial resources are generating unprecedented demands on local hospitals. Generating safe, alternative solutions that enable people to live safely in their homes as long as possible, that contribute to reduced emergency visits, and that provide individuals with a better quality of life has been the focus of Nucleus Independent Living activities. For more information please visit:

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