2018 has seen a surge in home care agency mergers and acquisitions. But after the transaction closes, leadership must combine large field forces of caregivers efficiently to maximize ROI. In this episode, I speak with Jennifer Maxwell, President of Maxwell Healthcare Associates, as she shares insight into the challenges facing the new organization’s ability to run lean. Together, we explore how technology can help drive productivity within large remote field forces to get to the ROI investors expect.
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Resources Mentioned in this Episode and Supporting Information:
5 Ways Home Care Agencies Can Increase Productivity and Improve Financial Outcomes: Home care agencies are faced with growing demands to provide high-quality care and increase productivity while keeping up with industry and regulatory changes. Many factors impact productivity, yet streamlining workflows and increasing efficiencies lead to improvement. Agencies need a way to increase productivity and reduce costs while delivering compliant and quality care.
You Can Get the Data You Need With Just a Few Words: Digging into how agencies operate can uncover data availability issues: Data being keyed into multiple systems, data from some systems needing to be manually keyed into other systems, or the inability to combine data in the ways needed to do analyses to optimize the business. Learn what you can do today to free your data from silos.
Hospice at Home: Hospice at Home, a Lakeland Health affiliate based in Michigan nationally recognized for delivering exemplary patient experiences and clinical outcomes, reduces the administrative burden for caregivers by 76%, reduces mileage expenses by 26%, and increases job satisfaction with CellTrak’s point-of-care documentation.
Bio of Kristi Harris, CellTrak VP Customer Success: As VP of Customer Success for CellTrak, Kristi Harris is responsible for ensuring our clients have a positive return on their investment and a great experience working with us. Kristi brings nearly 20 years of developing and managing teams responsible for software implementation, account management, training, and product support for various software companies in the health care industry. She has worked with hundreds of hospitals across the US to use software, data, and analytics to improve their business.
Bio of Jennifer Maxwell, President, Maxwell Healthcare Associates: As president and co-founder of MHA, Jennifer not only works hand in hand with clients to help them achieve new heights of operational, technological, regulatory and financial efficiency but also guides MHA’s long-range goals, strategies, plans