US: (877) 240-0467
CA: (888) 624-0014
UK: (020) 7411 9166
Finding and keeping direct-care workers is the greatest challenge home care providers face. With a 65% turnover rate for personal care aides, a double-digit nurse turnover rate, and job growth over 35% over the next 10 years , this issue at the top of the list for most home care agencies.
Understanding the factors that contribute to turnover and the approaches that deliver improvement will help you to manage this challenge. Agencies have tried to bolster retention by offering higher wages and more attractive benefits, and they have seen some success with this approach in the past. Changes in minimum wage laws have narrowed the edge an agency can get with compensation, not only with other agencies, but with retail and other types of jobs.
Often, improved retention rates come as a result of providers doing a better job of listening to their employees, while helping them find new, rewarding ways to succeed in difficult roles. High staff satisfaction improves retention, and satisfaction ratings are heavily influenced by innovative practices that help staff feel comfortable, confident and appreciated. To improve staff satisfaction:
To improve staff satisfaction, agencies need to focus on engaging with caregivers in a meaningful way. Mobile technology that provides real-time visibility and communication helps agencies to connect with caregivers so that they feel a part of the team.
The CellTrak Care Delivery Management solution enables agencies to operate more efficiently so your caregivers can deliver care more effectively. When caregiver satisfaction increases, so do your caregiver retention rates.
Contact CellTrak at (877) 240-0467 to learn more about what CellTrak can do for your caregivers.