The Value of Care Delivery Management - Care Providers

Managing a home health care and services delivery agency means managing unique and complex challenges: a decentralized workforce, caregiver shortages, and continually evolving compliance and documentation requirements from payers and government bodies. And yet, as demand for home care services continues to grow while margins continue to shrink, providers must still somehow drive growth through referral sources and agreements with Managed Care Organizations (MCOs).

In this demanding environment, CellTrak’s Care Delivery Management solution enables agencies to achieve meaningful, measurable results.

From caregivers to clinical directors, from operations to the C-suite, agencies that use CellTrak operate more efficiently, respond more quickly, and deliver higher-quality care while still following best practices and achieving compliance.

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Overall agency impact
Measurable successes
CellTrak value to stakeholders

Increased productivity

Improved efficiencies in care coordination can increase visits per caregiver by 10% or more
More reliable data/more accurate reports facilitate continued optimization of care delivery over time

Increased compliance

Reliable proof-of-visit via GPS-based Electronic Visit Verification or IVR telephony visit verification
Ability to make activities required reduces variation in services delivered
More complete care records lead to faster response to audits and information requests

Reduced costs

Automated mileage tracking typically reduces mileage costs by more than 20% versus self-reported
Streamlined/automated workflows save administrative costs and time

Enhanced communication

Configurable real-time alert escalation improves care delivery and compliance while reducing costs
Secure broadcast messaging lets office staff quickly reach caregivers with important updates

Improved care quality

Immediate access to up-to-date client information improves care delivery
Easy point-of-care documentation improves client record accuracy
On-device forms and surveys lead to more complete data collection

We deliver measurable, meaningful results to our agency partners:

Hospice at Home:

26% savings in mileage expenses
44% reduction in over-serving
76% time savings per caregiver

15% savings in mileage expenses
25% increase in caregiver productivity
1 additional client visit per day per caregiver

16% savings in mileage expenses
Real-time analysis of billable duration of visits

1% missed patient visits
20% reduction in administrative tasks

26% savings in mileage expenses
1,700 clerical hours reallocated

95% ROI achieved within first month of implementation

$8,000 savings in mileage expenses and 1 full day of administrative productivity gained in first 4 months of implementation

29% savings in mileage expenses
89% savings in administrative productivity

$70,000 annual cost savings
90 additional patient visits per week

13% increase in patient visits per day
23% savings in mileage expenses
25% increase in staff productivity

60% reduction in first-level workload assignments

The CellTrak Care Delivery Management solution helps everyone involved in the coordination, delivery, and management of care achieve their goals:

CEO CFO COO Clinical Director Quality & Risk IT

CEO

Your Goals:

To generate new revenue, increase profitability, and improve compliance, operating efficiency, quality of care, and client and employee satisfaction

The CellTrak Solution:

Our Care Delivery Management solution improves financial results by saving both hard and soft costs, improving outcomes, and reducing risk via more reliable service delivery and compliance.

The Impact:

Become a preferred provider to referral sources and MCOs by proving care quality with automated, easy-to-share reports.
Increase profitability by reducing mileage reimbursements, increasing caregiver productivity, and improving operational efficiencies.
Ensure both compliance and client satisfaction with Electronic Visit Verification, secure real-time communication, and point-of-care documentation.
Improve employee satisfaction with paperless workflows and real-time connections between the office and field staff.

CFO

Your Goals:

To increase revenue and grow profitability despite reduced payments from payers and increased competition

The CellTrak Solution:

Our Care Delivery Management solution delivers a fast “hard dollar” return via cost savings and improved productivity.

The Impact:

Increase profitability by reducing mileage reimbursements, increasing caregiver productivity, and improving operational efficiencies.
Generate new revenue by proving care quality to referral sources and MCOs with automated, easy-to-share reports.
Enjoy low total cost of ownership, financial predictability, and no capital investment with a Software-as-a-Service offering.

COO

Your Goals:

To improve operating efficiency and reliably deliver top-notch performance every day, across the organization

The CellTrak Solution:

Our Care Delivery Management solution improves operations, saves costs, and reduces errors by putting the information caregivers need at their fingertips, connecting the field and the office in real-time, and seamlessly automating paperwork.

The Impact:

Improve operational efficiencies with real-time GPS-based visibility, configurable real-time alerts, secure communication, and secure broadcast messaging.
Optimize the delivery of care with dashboards and easily-run reports that reduce mileage costs, manage performance, and prove compliance (including proof of visit length-of-time and care plan delivery).
Get up and running quickly and optimize results over time with the help of best practices brought to you by CellTrak’s operational home care experts.

Clinical Director

Your Goals:

To provide high-quality, reliable care that improves outcomes; to manage a distributed workforce; to attract and retain outstanding people

The CellTrak Solution:

Our Care Delivery Management solution gives you immediate visibility into each caregiver location and client care plans. Caregivers in the field have access to the forms and information they need, so they can focus on care quality and client engagement.

The Impact:

Improve real-time care coordination with GPS-based visibility, configurable alerts, and better communication between the office and field.
Ensure client satisfaction and compliance with Electronic Visit Verification, secure real-time communication, and point-of-care documentation.
Improve employee satisfaction and team morale with paperless workflows and real-time communication between the office and field.
Increase daily census without adding staff thanks to automated workflows and more efficient and productive field organization.

Quality & Risk

Your Goals:

To ensure reliable performance in a complex, highly regulated environment

The CellTrak Solution:

Our Care Delivery Management solution allows you to establish many types of delivery and documentation requirements, so you can ensure field and office personnel always have the information they need to do their jobs well.

The Impact:

Increase compliance with Electronic Visit Verification and configurable real-time alerts.
Reduce risk of error and improve audit performance with automated collection and storage of data that verifies visit length-of-time and administration of care.
Optimize performance over time with clear, intuitive, easy to run management reports.

IT

Your Goals:

To utilize technology that meets business needs, is highly reliable, and delivers a high ROI when total costs of ownership are considered

The CellTrak Solution:

Our market-leading software-as-a-service solution offers native mobile apps, store-and-forward capabilities for visits in areas with low cellular coverage, and the ability to wipe data from devices remotely.

The Impact:

Deploy technology that directly contributes to the bottom line by reducing mileage costs and administrative costs.
Enable increased accountability and continual performance optimization with management reports that clearly identify service delivery strengths and weaknesses overall, by group, and even by person.
Achieve interoperability between your mobile solution and back-office systems – including your EMR – with a well-documented, open interface that is proven with systems from more than 20 vendors and is configured and tested by CellTrak.
Improve flexibility for future system transitions, acquisitions, and mergers because of that interoperability.
Meet HIPAA compliance for data transfer and storage security requirements.
Ensure stability of operations when service discontinuity/disaster recovery plans are in place.
Enjoy confidence and peace of mind knowing that the outstanding CellTrak technical support team – which has worked with organizations from 10 to 10,000+ caregivers – is only an email or phone call away.

People receive exceptional care in their home and community when their providers use CellTrak's solution to better manage the delivery of care and the people who deliver it. CellTrak brings innovation and expertise to home health, home hospice, home care, and community care agencies, to health systems and other pre- and post-acute providers, and to payers in the U.S., Canada, and the U.K. With CellTrak, agencies increase productivity, improve compliance, reduce costs, communicate more effectively, and deliver higher quality care.

Delivering Value for Providers

Join the 4,000 agency locations already achieving results with CellTrak

Increased productivity

Increased compliance

Reduced costs

Enhanced communication

Improved care quality

Hospice at Home:

VON Canada:

Hospice Alliance:

CarePartners:

Hospice of the Western Reserve:

ParaMed Home Health Care:

Hospice of Baton Rouge:

Capital Hospice:

Catawba Regional Hospice:

Gaston Hospice:

Yarmouth Argyle Home Support Services:

CEO

Your Goals:

The CellTrak Solution:

The Impact:

CFO

Your Goals:

The CellTrak Solution:

The Impact:

COO

Your Goals:

The CellTrak Solution:

The Impact:

Clinical Director

Your Goals:

The CellTrak Solution:

The Impact:

Quality & Risk

Your Goals:

The CellTrak Solution:

The Impact:

IT

Your Goals:

The CellTrak Solution:

The Impact:

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