Three Ways Home Care Agencies Can Improve Staff Satisfaction and Retention
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Finding and keeping direct-care workers is the greatest challenge home care providers face. When you consider that there is a 65% turnover rate for personal care aides, a double-digit nurse turnover rate and a low unemployment rate, you can appreciate that the challenge is not overstated.
Many agencies, who can afford to, will try to bolster retention by offering higher wages and attractive benefits, yet past and present industry efforts demonstrate that reducing turnover is not entirely about money.
Often, improved retention rates come as a result of providers doing a better job of listening to their employees, while helping them find new, rewarding ways to succeed in difficult roles.