CellTrak Blog

The latest home care trends and insights

How to Decrease Caregiver Churn Rates

Nov 15, 2018 12:03:43 PM / posted in Retention

With a skyrocketing 65% turnover rate for personal care aides, a double-digit nurse turnover rate and a low unemployment rate, home care agencies face massive challenges with retention and employee churn.


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EVV: Implementation Insights

Oct 25, 2018 8:00:00 AM / posted in EVV

Agencies can’t afford to delay.  The regulatory deadline is approaching quickly, and the cost of inaction is high.

Our guidance to agencies - start now to take advantage of immediate ROI.  We recommend that agencies in open states get started, in order to design an optimal workflow and allow time for implementation and testing.  There are two parts to EVV compliance:


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You Can Get the Data You Need With Just a Few Words

Oct 18, 2018 12:17:16 PM / posted in Interoperability, Data, Care, Savings

 - Mark Battaglia, CellTrak CEO

The leader of a mid-sized home care agency realized that, in order to compete effectively, she had to find ways to run the business more efficiently. As she dug into how the agency operates, she found that some data had to be keyed into multiple systems, data from some systems needed to be manually keyed into other systems, and that her management team couldn’t combine data in the ways they needed to do analyses to optimize the business.

At first, the leader framed the problem in technical terms – what technology did the agency need to better use its data? But, after talking with the CIO, she realized the technology to make use of the data wasn’t the issue – access to the data was. “It’s our data,” she said. “Why can’t we just get it and use it?”


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What you need to know about the new EVV bill: H.R. 6042

Sep 17, 2018 7:52:00 AM / posted in EVV

by Stacey Smith, Principal, Liberty Partners Group - Partnership for Medicaid Home-Based Care


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5 Home Health Care Industry Trends That Will Shape 2018

Jan 4, 2018 11:34:47 AM / posted in Compliance

For many in the home health care industry, 2017 evoked that ancient Chinese curse, “May you live in interesting times.” There certainly was no shortage of issues of interest for the industry – with a multitude of new regulations going into effect (such as emergency preparedness requirements), and others ending up delayed at the eleventh hour (such as the federal overtime pay policy).

This turbulence shows no sign of slowing down, either. Below, we’ve identified the top trends we anticipate will impact the home health care industry in 2018, along with advice for home care business leaders to adjust their decision-making and plan their strategies accordingly.

 


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Health Care Cybersecurity: Is Your Agency at Risk?

Dec 7, 2017 10:45:43 AM / posted in Compliance, Savings

When Premier Health care, a physician group based in Bloomington, Indiana, discovered in early 2016 that a laptop from their billing department had been stolen, the loss was far more than just a pricey electronic item. That laptop contained unencrypted patient records – including social security numbers and financial information for 1,769 people, and additional data that could impact more than 200,000 additional patients.

It’s hard these days to read the news without coming across yet another story of a major data breach at a major organization. The unfortunate truth is that every business today faces the risk of cyberattack – but health care businesses may be even more vulnerable.


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Managing Millennials in Home Care Agencies: The Next Generation of Caregivers

Nov 30, 2017 9:38:48 AM / posted in Communication, Retention

As a caregiver shortage looms over the home care industry, Millennials are increasingly filling the gap. It’s a great solution for building out an agency’s staff, but it often presents an entirely new set of challenges: Agencies now need to figure out how to manage this generation of employees.


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Ready to Go Paperless? 4 Surprising Places Your Agency Will Save Costs

Nov 16, 2017 8:49:00 AM / posted in Cost Reduction, Savings

Without a doubt, there are many reasons for home care agencies to go paperless. Digitizing processes can yield significant operational efficiencies and sets the stage for improvements in both staff satisfaction and care quality. And eliminating the need for field staff to come into the office to drop off or pick up paperwork can dramatically reduce mileage and labor costs.

These benefits are obvious, but they don’t tell the whole story. In fact, going paperless can impact an agency in surprising ways.


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The Holiday Season Survival Guide for Agencies

Nov 9, 2017 8:24:00 AM / posted in Care, Communication, Productivity

The holidays are right around the corner. Although this may be the most wonderful time of the year for many people, for home care and home hospice agencies, the holiday season can mean stress, extra work, and lots of headaches. Staff may not be available for holiday shifts, patients may be lonely, and payroll time-and-a-half requirements can create a major dent to an agency’s bottom line.

What, then, can a busy agency manager do to survive the crazy busy holiday season – and maybe even spread a little good cheer along the way?


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5 Low-Tech Ways to Improve Your Patient Satisfaction Surveys Today

Oct 26, 2017 9:15:00 AM / posted in Communication, Care, Productivity

Patient satisfaction surveys are a major component of the rating system on CMS’ Home Health Compare website. Considering that patients and families use this rating system to weigh their options for Medicare-certified home health agencies, improving responses on these patient surveys should be a top goal of every agency.

Plus, happier clients are good for business.

Fortunately, there are straightforward steps agencies can take to ensure that not only are their clients thrilled with the care they receive, they’re also more than willing to write glowing responses on their satisfaction survey.


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