CellTrak Blog

The latest home care trends and insights

The Holiday Season Survival Guide for Agencies

Nov 9, 2017 8:24:00 AM / posted in Care, Communication, Productivity

The holidays are right around the corner. Although this may be the most wonderful time of the year for many people, for home care and home hospice agencies, the holiday season can mean stress, extra work, and lots of headaches. Staff may not be available for holiday shifts, patients may be lonely, and payroll time-and-a-half requirements can create a major dent to an agency’s bottom line.

What, then, can a busy agency manager do to survive the crazy busy holiday season – and maybe even spread a little good cheer along the way?


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5 Low-Tech Ways to Improve Your Patient Satisfaction Surveys Today

Oct 26, 2017 9:15:00 AM / posted in Communication, Care, Productivity

Patient satisfaction surveys are a major component of the rating system on CMS’ Home Health Compare website. Considering that patients and families use this rating system to weigh their options for Medicare-certified home health agencies, improving responses on these patient surveys should be a top goal of every agency.

Plus, happier clients are good for business.

Fortunately, there are straightforward steps agencies can take to ensure that not only are their clients thrilled with the care they receive, they’re also more than willing to write glowing responses on their satisfaction survey.


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How Home Health Care Agencies Can Reduce Hospital Readmissions

Sep 21, 2017 8:55:00 AM / posted in Care, Cost Reduction, Productivity

One in five elderly patients is readmitted to the hospital within 30 days of leaving, creating Medicare costs in excess of $17 billion each year. To rein in those costs, payers are embracing outcome-driven reimbursements in which high readmission rates bring stiff penalties.

Desperate to avoid both readmissions and penalties, hospitals and health care networks are increasingly assessing their home health care partners with a more critical eye.


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7 Tips for Achieving 5 Stars on Medicare’s Home Health Compare Website

Sep 14, 2017 9:05:00 AM / posted in Compliance, Care

For Medicare-certified home health agencies seeking to differentiate themselves, the Home Health Compare website managed by CMS can be a powerful tool. Potential clients, private payers, and government funders use the website to identify, compare, and partner with outstanding agencies.

However, to get the most from this tool, agencies need to understand how the website works and how they can maximize their quality ratings to achieve the coveted five stars across the board.

Let’s explore this further.


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3 Hospice Agencies Setting Powerful Examples of Compassionate Care

Mar 23, 2017 2:52:54 PM / posted in Care

As hospice agency management teams face the daunting challenges of falling Medicare and Medicaid reimbursements, rising labor costs, and an uncertain regulatory environment, it’s important to remember who’s at the center of it all: the patient. The need for high quality, empathetic, compassionate end-of-life care is stronger today than ever.


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Patient Communication Tips for Home Care Providers

Feb 23, 2017 10:00:00 AM / posted in Communication, Care, Productivity

Every time you visit your clients, you build important physical and emotional connections with them. Now it's time to strengthen those connections by optimizing your communication skills, so you can effectively convey vital information and instructions.


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How Hospice at Home Used Point-of-Care Documentation to Boost Efficiency

Oct 18, 2016 8:28:06 AM / posted in Cost Reduction, Care, Productivity

Organizations that provide in-home health care are constantly challenged to improve the accuracy of services delivered. When care delivery doesn't match the care plan prescribed, the impacts can be serious and may include:


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