Effective Care Transitions and Community Services – Tools to Reduce Healthcare Costs

Jan 14, 2021 10:00:00 AM / posted in Cost Reduction, Care, EVV, COVID, Medicaid

A few short months ago, on September 23rd, CMS announced a new round of federal funding that is going to states to support individual transitions from institutional care to community based services. The program, known as the Money Follows the Person Demonstration (MFP), has been in operation since 2007, but at a time when new federal funding aimed at alleviating the travails of COVID-19 has reached into the billions, this relatively small grant of $165 Million got very little notice.


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Empowering Care 365 in 2021

Jan 5, 2021 11:07:24 AM / posted in Compliance, Care, EVV, COVID, Caregiver Safety

Though it has been overstated, 2020 was no ordinary year. In January alone, Australia lost 47 million acres of land in wildfires, Kobe Bryant tragically died in a plane crash and the 45th president of the United States faced an impeachment trial. That was all before the coronavirus pandemic swept the world.


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Ensuring Patient Safety in a COVID World

Sep 15, 2020 1:42:15 PM / posted in Mobile Solution, Compliance, Communication, Care, COVID

As we look to celebrate World Patient Safety Day on September 17th, the world is so much different since COVID and now more than ever agencies need tools that can assist in management of safe, quality and ethical care and service delivery in the new world. Ensuring front line staff have access to an electronic point of care documentation solution has the potential to make patient safety even better by supporting standardized care delivery practices and implementation of new practices; making supply management easier; facilitate integration of new models of care and optimizing risk management in home and community care.


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You Can Get the Data You Need With Just a Few Words

Oct 18, 2018 12:17:16 PM / posted in Care, Savings, Interoperability, Data

 - Mark Battaglia, CellTrak CEO

The leader of a mid-sized home care agency realized that, in order to compete effectively, she had to find ways to run the business more efficiently. As she dug into how the agency operates, she found that some data had to be keyed into multiple systems, data from some systems needed to be manually keyed into other systems, and that her management team couldn’t combine data in the ways they needed to do analyses to optimize the business.

At first, the leader framed the problem in technical terms – what technology did the agency need to better use its data? But, after talking with the CIO, she realized the technology to make use of the data wasn’t the issue – access to the data was. “It’s our data,” she said. “Why can’t we just get it and use it?”


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The Holiday Season Survival Guide for Agencies

Nov 9, 2017 8:24:00 AM / posted in Communication, Productivity, Care

The holidays are right around the corner. Although this may be the most wonderful time of the year for many people, for home care and home hospice agencies, the holiday season can mean stress, extra work, and lots of headaches. Staff may not be available for holiday shifts, patients may be lonely, and payroll time-and-a-half requirements can create a major dent to an agency’s bottom line.

What, then, can a busy agency manager do to survive the crazy busy holiday season – and maybe even spread a little good cheer along the way?


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5 Low-Tech Ways to Improve Your Patient Satisfaction Surveys Today

Oct 26, 2017 9:15:00 AM / posted in Communication, Productivity, Care

Patient satisfaction surveys are a major component of the rating system on CMS’ Home Health Compare website. Considering that patients and families use this rating system to weigh their options for Medicare-certified home health agencies, improving responses on these patient surveys should be a top goal of every agency.

Plus, happier clients are good for business.

Fortunately, there are straightforward steps agencies can take to ensure that not only are their clients thrilled with the care they receive, they’re also more than willing to write glowing responses on their satisfaction survey.


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How Home Health Care Agencies Can Reduce Hospital Readmissions

Sep 21, 2017 8:55:00 AM / posted in Cost Reduction, Productivity, Care

One in five elderly patients is readmitted to the hospital within 30 days of leaving, creating Medicare costs in excess of $17 billion each year. To rein in those costs, payers are embracing outcome-driven reimbursements in which high readmission rates bring stiff penalties.

Desperate to avoid both readmissions and penalties, hospitals and health care networks are increasingly assessing their home health care partners with a more critical eye.


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7 Tips for Achieving 5 Stars on Medicare’s Home Health Compare Website

Sep 14, 2017 9:05:00 AM / posted in Compliance, Care

For Medicare-certified home health agencies seeking to differentiate themselves, the Home Health Compare website managed by CMS can be a powerful tool. Potential clients, private payers, and government funders use the website to identify, compare, and partner with outstanding agencies.

However, to get the most from this tool, agencies need to understand how the website works and how they can maximize their quality ratings to achieve the coveted five stars across the board.

Let’s explore this further.


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3 Hospice Agencies Setting Powerful Examples of Compassionate Care

Mar 23, 2017 2:52:54 PM / posted in Care

As hospice agency management teams face the daunting challenges of falling Medicare and Medicaid reimbursements, rising labor costs, and an uncertain regulatory environment, it’s important to remember who’s at the center of it all: the patient. The need for high quality, empathetic, compassionate end-of-life care is stronger today than ever.


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Patient Communication Tips for Home Care Providers

Feb 23, 2017 10:00:00 AM / posted in Communication, Productivity, Care

Every time you visit your clients, you build important physical and emotional connections with them. Now it's time to strengthen those connections by optimizing your communication skills, so you can effectively convey vital information and instructions.


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