Historically, home and community care has been reactive, addressing the issues of the day with minimal focus on predicting and forecasting care delivery and design for the future. Operating in a decentralized environment, many organizations still function without technology to enable data collection at the point of care making it difficult to optimize evidence informed decision making and be ahead of the curve to ensure business sustainability.
- Mark Battaglia, CellTrak CEO
The leader of a mid-sized home care agency realized that, in order to compete effectively, she had to find ways to run the business more efficiently. As she dug into how the agency operates, she found that some data had to be keyed into multiple systems, data from some systems needed to be manually keyed into other systems, and that her management team couldn’t combine data in the ways they needed to do analyses to optimize the business.
At first, the leader framed the problem in technical terms – what technology did the agency need to better use its data? But, after talking with the CIO, she realized the technology to make use of the data wasn’t the issue – access to the data was. “It’s our data,” she said. “Why can’t we just get it and use it?”
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