CellTrak Blog

The latest home care trends and insights

Managing Millennials in Home Care Agencies: The Next Generation of Caregivers

Nov 30, 2017 9:38:48 AM / posted in Communication, Retention

As a caregiver shortage looms over the home care industry, Millennials are increasingly filling the gap. It’s a great solution for building out an agency’s staff, but it often presents an entirely new set of challenges: Agencies now need to figure out how to manage this generation of employees.


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The Holiday Season Survival Guide for Agencies

Nov 9, 2017 8:24:00 AM / posted in Care, Communication, Productivity

The holidays are right around the corner. Although this may be the most wonderful time of the year for many people, for home care and home hospice agencies, the holiday season can mean stress, extra work, and lots of headaches. Staff may not be available for holiday shifts, patients may be lonely, and payroll time-and-a-half requirements can create a major dent to an agency’s bottom line.

What, then, can a busy agency manager do to survive the crazy busy holiday season – and maybe even spread a little good cheer along the way?


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5 Low-Tech Ways to Improve Your Patient Satisfaction Surveys Today

Oct 26, 2017 9:15:00 AM / posted in Communication, Care, Productivity

Patient satisfaction surveys are a major component of the rating system on CMS’ Home Health Compare website. Considering that patients and families use this rating system to weigh their options for Medicare-certified home health agencies, improving responses on these patient surveys should be a top goal of every agency.

Plus, happier clients are good for business.

Fortunately, there are straightforward steps agencies can take to ensure that not only are their clients thrilled with the care they receive, they’re also more than willing to write glowing responses on their satisfaction survey.


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Employee Retention in the Home Care Industry: Can Technology Help?

Oct 19, 2017 9:12:00 AM / posted in Communication, Productivity, Retention

If your agency doesn’t yet have a plan for holding onto your most talented caregivers, you could be in trouble. With turnover rates exceeding 65 percent and a potentially disastrous caregiver shortage looming, employee retention is one of the biggest challenges the in-home care industry faces.

As a result, agencies are scrambling to figure out how to make their employees happier, without breaking the budget. And they’re increasingly finding success from a surprising source: Technology.


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Top Tips for Managing Cultural Diversity in Home Health Care Workforces

Aug 10, 2017 8:22:00 AM / posted in Communication, Retention

As the demand for home health care has skyrocketed, the need for home health aides is projected to grow more than 48% between 2012 and 2022. Agencies are struggling to keep up, and increasingly, they’re turning to immigrant workers. In fact, of the approximately 1.4 million home care workers today, nearly 550,000 are immigrants.

While this workforce segment is filling critical vacancies in the industry, it also presents a unique challenge to agency owners: How can agencies successfully manage a workforce of non-native English speakers? How can agencies integrate these diverse backgrounds into a cohesive agency culture?


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7 Health Care Marketing Blogs Every Home Care Agency Should Follow

Jul 27, 2017 9:09:00 AM / posted in Communication

As an agency owner, growing your business is always top of mind. And yet, making sure your agency stands out and gets noticed by clients and referrers is hard, even for seasoned marketing professionals.


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How mHealth Is Transforming the Way Seniors Age in Place

Jul 20, 2017 9:02:00 AM / posted in Communication

With more seniors wanting to remain in their homes as they age — even during health challenges — emerging mobile health (mHealth) technology is making it happen. Home health agencies can leverage these new tools to improve the services they provide and help clients and their families take a proactive role in seniors’ health and safety.


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9 Best Practices for Mobile Device Management in Home Health Care

Jun 22, 2017 4:00:00 PM / posted in Communication, Compliance, Productivity

As mobile devices become more commonplace in the health care setting (the global mobile health market is expected to grow 33.5% annually through 2020), agencies are challenged to secure patient information and ensure compliance with confidentiality regulations.

Establishing a mobile device management (MDM) policy is one way to facilitate this.

In a 2015 HIMSS survey, more than 90% of health care provider employees reported using mobile devices to engage with patients, but only 57% of employees indicated their organizations have a mobile technology policy in place. This is a critical mistake; failure to meet regulations for data privacy and security can result in significant fees and penalties that can dramatically affect agencies both financially and reputationally.


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8 Tips to Keep Your Remote Home Care Workers in the Communication Loop

Jun 15, 2017 9:00:00 AM / posted in Communication

Effective communication is always important in the home care industry. But when it comes to remote workers, who likely spend a lot of time in the homes of clients but very little time in the office, a solid communication plan becomes essential.

This requires some thought. Not only do you need to keep your home care workers up to speed on agency-related information, you also need to keep them informed on care plans, schedules, and other client-specific details. And yet, when communicating any sensitive personal health information, agencies must be mindful of HIPAA compliance, data ownership, and security.

In the face of these logistical challenges when trying to connect remote workers, it’s easy to let communication suffer. But it doesn’t have to. Let’s look at eight ways you can improve communication with the remote home care workers in your agency.


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Improving Team Dynamics: Leadership Lessons for Home Health Agencies

Jun 8, 2017 12:27:19 PM / posted in Communication, Retention

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”

So begins the perennial best-selling business book, “The Five Dysfunctions of a Team,” by Patrick Lencioni. It’s a masterpiece of advice for any business leader, but it holds particularly potent words of wisdom for the home health industry.

From the care coordination teams that oversee the delivery of care to the operations teams that manage the business of care, home care agencies succeed or fail based on the strengths of their team dynamics.


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