CellTrak Blog

The latest home care trends and insights

How to Decrease Caregiver Churn Rates

Nov 15, 2018 12:03:43 PM / posted in Retention

With a skyrocketing 65% turnover rate for personal care aides, a double-digit nurse turnover rate and a low unemployment rate, home care agencies face massive challenges with retention and employee churn.


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Managing Millennials in Home Care Agencies: The Next Generation of Caregivers

Nov 30, 2017 9:38:48 AM / posted in Communication, Retention

As a caregiver shortage looms over the home care industry, Millennials are increasingly filling the gap. It’s a great solution for building out an agency’s staff, but it often presents an entirely new set of challenges: Agencies now need to figure out how to manage this generation of employees.


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Employee Retention in the Home Care Industry: Can Technology Help?

Oct 19, 2017 9:12:00 AM / posted in Communication, Productivity, Retention

If your agency doesn’t yet have a plan for holding onto your most talented caregivers, you could be in trouble. With turnover rates exceeding 65 percent and a potentially disastrous caregiver shortage looming, employee retention is one of the biggest challenges the in-home care industry faces.

As a result, agencies are scrambling to figure out how to make their employees happier, without breaking the budget. And they’re increasingly finding success from a surprising source: Technology.


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Top Tips for Managing Cultural Diversity in Home Health Care Workforces

Aug 10, 2017 8:22:00 AM / posted in Communication, Retention

As the demand for home health care has skyrocketed, the need for home health aides is projected to grow more than 48% between 2012 and 2022. Agencies are struggling to keep up, and increasingly, they’re turning to immigrant workers. In fact, of the approximately 1.4 million home care workers today, nearly 550,000 are immigrants.

While this workforce segment is filling critical vacancies in the industry, it also presents a unique challenge to agency owners: How can agencies successfully manage a workforce of non-native English speakers? How can agencies integrate these diverse backgrounds into a cohesive agency culture?


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Improving Team Dynamics: Leadership Lessons for Home Health Agencies

Jun 8, 2017 12:27:19 PM / posted in Communication, Retention

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”

So begins the perennial best-selling business book, “The Five Dysfunctions of a Team,” by Patrick Lencioni. It’s a masterpiece of advice for any business leader, but it holds particularly potent words of wisdom for the home health industry.

From the care coordination teams that oversee the delivery of care to the operations teams that manage the business of care, home care agencies succeed or fail based on the strengths of their team dynamics.


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Remote Worker Safety: 14 Tips to Protect Your Home Care Providers

Feb 9, 2017 9:00:00 AM / posted in Mobile Solution, Productivity, Retention

Have you ever contemplated the risks your remote workers face when they provide home health services? In 2010, the health care and social assistance industry reported 653,900 cases of injuries and illnesses — more than any other private industry sector reported. Can your employees avoid being the next case?


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10 Ways to Help Home Health Caregivers Feel Connected as an Agency Team

Jan 12, 2017 9:00:00 AM / posted in Communication, Productivity, Retention

One of the biggest strengths of the home care industry is also one of its biggest challenges: mobile caregivers.


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Solving the Challenge of Caregiver Retention

Nov 15, 2016 7:51:35 AM / posted in Communication, Retention

As the market for home care services continues growing at a rapid clip, agencies are finding it tougher to find and keep qualified caregivers. According to a recent survey by CareInHomes Caregivers, 76% of private duty agencies were looking to hire more caregivers this year, and the trend points to that continuing in 2017. But along with that opportunity come significant challenges. In that same survey, the respondents said their two greatest challenges were:


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How Connecting Your Home Care Workforce Can Cut Employee Turnover

Sep 20, 2016 7:40:34 AM / posted in Communication, Retention

In August, the Department of Health and Human Services Centers for Medicare & Medicaid Services (CMS) issued an information bulletin on “Suggested Approaches for Strengthening and Stabilizing the Medicaid Home Care Workforce.” With home care services growing rapidly, the CMS recognizes the need to also care for the workforce that is delivering home-based care.


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